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Couple renting basement says Expedia listing is misleading guests about rental

Couple renting basement says Expedia listing is misleading guests about rental

FORT COLLINS, Colo. — A Colorado couple has been renting out their basement residence on Airbnb and Vrbo for years, however they are saying that all of the sudden visitors are displaying up mistakenly believing they’ve rented the complete home due to incorrect data on affiliated websites, reminiscent of Expedia.

Simply minutes away from Horsetooth Reservoir, Tim Knowlton and Erin Cardona are proud to lease out a lake house away from house, their basement residence, which comes full with kayaks.

They’ve listed the one-bedroom area for years on Airbnb and Vrbo.

“We’ve by no means had a destructive overview. We’re tremendous hosts,” mentioned Knowlton. “After which we received that one-star overview.”

A current “horrible” overview accused the couple of deceptive visitors by saying they’d have the house to themselves, and all of the sudden they’d almost $3,000 price of cancellations in a matter of weeks.

“Three-thousand {dollars} price of cancellations is loads,” mentioned Knowlton. “We have been shocked. I imply, we’re, Erin and I, are perfectionists. And so we misplaced sleep over it.”

They quickly discovered their Vrbo itemizing had been posted on Expedia Teams affiliated websites, together with Expedia and Orbitz, with incorrect data.

“You may see it says, ‘Total Residence’ after which it says, ‘You’ll have the complete house to your self and can solely share it with different visitors in your social gathering,’” mentioned Cardona, her Expedia itemizing. “We didn’t write that. And we will’t get them to take it down.”

Colorado couple renting basement say Expedia itemizing is deceptive visitors about rental

Whereas the outline on the location makes it clear that the itemizing will not be the total home (the house owners dwell upstairs), visitors have been confused due to the headlines.

For weeks now, Knowlton mentioned he has been making an attempt to get the listings modified.

“It’s virtually like a hamster wheel, at this level. We’re simply going spherical and spherical. We’ve contacted Expedia they usually’re telling us it’s Vrbo’s fault, the place Vrbo’s saying, ‘You’ll want to speak to Expedia,’” he mentioned. “So it’s actually a type of [fingers pointing at each other].”

A fast search on Expedia confirmed a number of “Total Residence” listings that look like good offers are additionally not total houses when you learn the complete description.

One close by Expedia property listed as “Total Residence” consists of “Shared Residence” within the headline.

So for now, Knowlton and Cardona have up to date their itemizing to emphasise that it’s not a complete house regardless of what the outline says, calling each reserving to make clear and warning individuals to verify the total description earlier than reserving on these websites.

“We don’t need to mislead anyone. That’s not how we constructed this,” mentioned Knowlton. “If the outline says you’re getting a full house, and also you’re not, that’s deceptive, and that’s a bait and change, and that’s an issue.”

Vrbo and Expedia haven’t responded to our requests for remark.

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